Return & Refund Policy
Return & Refund Policy:
1. Do You Accept Returns?
- We DO NOT accept returns.
- We have a 'No-return' policy, which means once customers have purchased a product they cannot request a return or get a refund.
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[Read exceptions to this general return policy given below to get a refund].
- We do not accept returns as we sell "Custom Designed" & "Made To Order" products.
- Only when you place an order, we produce a whole new fresh product for you.
- No Returns, No Refunds-
- As we DO NOT accept return, there will be no refund.
- We DO NOT offer refund or exchange in general as it is our standard store policy.
- We offer refund only when it falls under "Exceptions" to Our Return Policy. [Read below.]
2. "Exceptions" to Our Return Policy.
- We accept returns in certain conditions.
- We accept returns only when it meets one of these conditions mentioned below-
- If the product is damaged or defective.
- If the product is misprinted or you receive the product with a completely different design.
- If you receive a completely different item.
- To be eligible for the return the condition of the product should be-
- The product should be in the same condition that you have received.
- The product should be unworn or unused.
- The product should be with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
- Request for return within 7 days after delivery-
- Any claims for misprinted/damaged/defective/completely different items must be submitted within 7 days after the product has been received.
- Follow these steps to initiate a return, if the product meets our 'return policy exceptions'-
- Step 1: Email us at 'support@oneowlartist.com' or fill in the Contact Us form under the 'Need Help?' section. [Note: You will receive a return address from us.]
- Step 2: Choose a reason(s) for return (misprinted/damaged/defective/completely different item).
- Step 3: Attach clear pictures of defective products & the shipment address on the product box.(Best is to attach the unboxing video if you have created any or both).
- Step 4: Attach a clear picture of the receipt or proof of purchase.
- Step 5: Wait for our response. You will receive a 'return address' from us.
- If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Refunds-
- We will notify you when the return is approved.
- You’ll be automatically refunded on your original payment method within 20 business days. [We may also use other viable payment options of our mutual preference in case of an unforeseen situations].
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 30 business days have passed since we’ve approved your return, please contact us.
3. Issue of Packages Lost in Transit or Delivery Agent Didn't Deliver the Product.
- Please submit your claims within 7 days after the estimated delivery date.
- Email us at 'support@oneowlartist.com' or fill in the Contact Us form under the 'Need Help?' section.
- Exceptions-
- We won't be liable for non-shipment if wrong address is put during the time of purchase.
4. Package Damage and Issues.
- Please inspect your order upon reception.
- If the package seems damaged from outside, take few pictures or create a video of unboxing it.
- Contact us immediately if you find the item to be defective, damaged, so that you can request a return & get your refund.
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Follow the steps mentioned under "Exceptions to Our Return Policy" to request a return.
Exchange Policy:
1. Do You Accept Exchange of Products?
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No. We DO NOT accept exchange of products.
- As these are 'custom designed' & 'made to order' products, we do not offer exchange of products.
Refund Policy:
1. Do You Offer Refund?
- We DO NOT offer refund in general as it is our standard store policy.
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We offer refund to our customers only when the products fall under our "Exceptions" to Our Return Policy. [Read Return Policy.]
FAQ:
1. Why Does One Owl Artist Store Has 'No-return' & 'No-exchange' Policy?
- When you (a customer) place an order at One Owl Artist store (oneowlartist) your requested product is to be produced only for you which may take around of 2-5 business days and then shipped to your address within another few days.
- We do not keep bulk produce ready and just ship it to our customers.
- Only when you place an order we produce a whole new fresh product for you, as we sell "Custom Designed" & "Made To Order" products.
- It's more sustainable than the traditional bulk manufacturing of products by the big corporations.
You can always contact us via support@oneowlartist.com